China Airlines (CI) is the largest airline of Taiwan, also known as Republic of China. Our head quarter is located in Taipei, Taoyuan International Airport. CI operates flights to more than 190 destinations in more than 29 countries across Asia, Europe, North America and Oceania.

Our local branch office is located in Amsterdam. From this office we supervise and coordinate the daily sales and marketing operation in our 6 online stations in Europe and we are commercially responsible for the sales activities in the Benelux & Nordic region. In addition, we manage the sales activities in a number of off-line stations.

Do you like working in a team? Do you like to see your co-workers on a daily basis? We are expanding our team and are looking for a new colleague to work at our CCC (customer care center) in Amsterdam. We are responsible for bookings in the region Benelux, Nordics, France, Spain and Portugal.

Job responsibilities:

• The creation and handling of reservations, queues handling;
• Frequent Flyer program;
• Providing service to CI customers on the phone, via email and through social media;
• Respecting the companies SOP and handling/communicate accordingly;
• All other tasks related to service like ticketing/BSP/fares/reissues/groups/refunds;
• Sales reporting;
• Customer feedback cases;
• Groups (ad-hoc and allotments);
• Administrative tasks.

Job requirements:

• Minimum working experience of 2 years in the Travel Industry (airline or travel agent);
• Accurate and communicative;
• Fluent in Dutch and English both written and oral. Mandarin is a plus;
• GDS experience, preferably Amadeus;
• Knowledge of IATA 1 and 2 (KLM 1 and 2);
• MS Office (Word, Excel);
• Motivated and a positive attitude towards teamwork;
• Enjoying to work in a diverse team and in an international environment;
• Stress resistant.

Job offering:

• Competitive monthly salary starting at Eur 2655 with higher offer based on experience and skills;
• 37,5 hours per week (full-time) Monday to Friday;
• Holiday allowance;
• 13th month;
• Minimum 22 holiday days (full-time);
• Travel allowance;
• Pension scheme;
• Discounted airline tickets after 6 months.

Remarks: you are in possession of a residence permit and a work permit (if applicable).

The closing date for sending your CV and a brief motivation is November 7th, 2025. We will invite candidates for an interview within 10 days of closing date. When you have not heard from us within that time-frame you have not been selected. Thank you for your interest in China Airlines.

Acquisition as a result of this vacancy is not appreciated.

Do you recognize yourself in the above description? Send your resume and cover letter using the application form below.