Sales Support Assistant

Omgeving Schiphol
2 - 5 jaar

A winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of 269 aircraft. Its rapidly-expanding network spans to 159 destinations across Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Sales Support Assistant                                            Ref. number:    190001C3

Based in our Amsterdam town office, the successful candidate will hold the following tasks and responsibilities:

  • Provide Support to the Sales Manager and Sales Executives.
  • Handle trade, MCC and direct enquiries
  • Draft response letters to general commercial correspondence, redirect correspondence to relevant departments or sales sections where appropriate.
  • Obtain approval, keep records and provide stats for ad hoc fare amendments, and ad hoc conditions of travel amendments, e.g. excess baggage, ticket/fare validity, change of class, switch sale.
  • Provide support to the Group Department: handle Group Requests, create group reservations, keep record and provide stats for group-requests.
  • Create reservations, arrange ticketing and fare collection as directed resolve booking problems.
  • Queue and mailbox handling
  • Handle, keep record and provide stats for CDS, ADM, ACM and RFA.
  • Produce when required commercial reports using Emirates Group’s systems.
  • Prepare, circulate and maintain the “Commercial and Sales” advisory notices, make recommendations for improvement.
  • At all times undertake activities in a manner which protects the Emirates Group image, revenue stream and increase sales opportunities.

Qualifications and Experience:

  • Good standard of secondary education, with a minimum of 2 years’ experience in Airline sales support or similar commercial role.
  • Proficient in the use of MS Office, E-mail, Internet, data presentation, statistical presentation.
  • Excellent knowledge of Airline Reservations & Ticketing.
  • Good knowledge of IT and Net/Group Ticketing.
  • Working knowledge of Corporate, Leisure and Consolidator markets.
  • Fluent in Dutch and English.
  • Applicants must have the legal right to live and work in the Netherlands. 

To apply: 
For further information and to complete an online application, please visit

Emirates. Fly Better.